Selection & installation
Discuss drives, hardware and mounting based on gate size, weight and site conditions.
Explore productsSales & Service
Product selection, installation support, troubleshooting and replacement parts.
Product & application support
Review the model and site conditions to confirm selection, checks and next steps.
How we can help
Service process
Share details
Send the product model, purchase details, project location and photos or video of the issue.
Review the issue
Review the product and site conditions, then agree on the checks and information needed.
Agree on the solution
Confirm warranty applicability, parts or repair options, charges and shipping before proceeding.
Follow up
Check operation after the work and provide further information if support is still needed.
Warranty & service arrangements
Keep order and product details. Confirm applicable warranty terms, costs and shipping before proceeding.
Prepare your enquiry
Copy the template, add the model and symptoms, then send it in WeChat.
Frequently asked questions
Who should I contact for MOSGO support?
Use the contact page to send the model, symptoms and a site video so we can review the next steps.
Can you help with remote troubleshooting?
Photos, video and product details can support an initial review. Issues that cannot be confirmed remotely may require an on-site inspection or repair assessment.
How do I confirm warranty terms?
Provide the model, purchase date and order details to confirm the relevant warranty terms and coverage before a repair is arranged.
Can local installation or repairs be arranged?
Share the project location and service needed. Local availability, options and costs must be confirmed before arrangements are made.
Can I enquire about out-of-warranty repairs or parts?
Send the model, fault information or part photos to check repair feasibility and compatibility, then confirm pricing and delivery.
How can I obtain manuals or wiring information?
Contact MOSGO with the product model for the relevant documents. Operation videos and the electronic catalogue are available on this site.